https://life-in-the-uk-test.org/

How to make complaints about the Life in the UK test

Not satisfied with the service of the testing center you chose? Test supervisors not helpful enough to new applicants? You can file a complaint if you find the services unsatisfactory.

You can make your complaint to the test center manager where you took your Life in the UK test. Voice out your concerns with the services and make suggestions on what they can do to improve their service/s. After filing a complaint, you will receive a response from the test center within 5 days containing your complaint and their reply about your concerns.

If you are still unhappy with their response, you can send your complaint to this address:

Test Operations Manager
Ufi Ltd
Dearing House
1 Young Street
Sheffield S1 4UP

As usual, you should wait for 5 days before receiving a response from them. Do not come to this address as there will be no one to entertain your comments here.



20 Comments

  1. Damian Mironczuk says:

    Re Life in the Uk test
    On Wednesday 13th February 2012, 03:45pm
    My test was booked and hold at Pitman training Norwich
    The forum, 2 Millenium Plain, Nr2 1tf. I arrived at 03:30pm
    ( but was told that my address proofs weren’t suitable so i had to rush
    into closest HSBC bank to get the right documents ). HSBC provided my with statement of tax deducted for the purpose
    of section 352 of the income and corporation taxes act of 1988
    With all my bank details, full name and address on the top of the letter.

    When I gave the bank letter to staff who were responsible for checking the
    proofs ( two Ladies ) Was told that they were not sure if the bank letter was the right one ( they said that before they aloud people to go ahead but now they could not make decision ) so I could not start my test. I strongly believe that the letter I provided was suitable and I am kaindly asking if there is a chance to get money I paid back for booking my test again.

    Looking forward for an answer
    Thanks Damian Mironczuk

  2. M.SULTAN says:

    HI THERE, I BOOKED A TEST FOR MY WIFE THE LIFE IN THE UK IN THE PRADE IN CARDIFF ON 16/03/2013 AT 9:30. SHE HAD ALL THE REQUIRED ID PASSPORT WITH PROOF OF ADDRESS BILLS.

    SHE WAS ASKED NUMBRE OF QUESTIONS THERE, OKAY THIS IS FINE BUT WHY THEY KEEP REPEATED A SAME QUSETION WHEN SHE ANSWER CORRECTLY? THEY DID NOT ONLY CONFUSED HER THEY ALSO TOLD HER TO HOME BEFORE TEST.

    SHE STUDY SO MUCH FOR THIS TEST.IT SI SO DIFFCULT WHEN SOME ONE IS PREGNANT ALSO WITH TEN MONTHS OLD CHILD TO LOOKAFTER TO NOT ONLY THAT SHE HAS NOT BEEN WELL ENOUGH SECOND TIME BECOME A PREGNANT WHICH SHE DID EXPLAIN TO THEM BUT WHO CARES THEY TOLD HER TO GO HOME BEFORE THE TEST.

    WE ARE VERY VERY DISAPPOINTED BECAUSE IT HAS BEEN VERY UNFAIR DECESION FOR HER WHEN SHE ANSWERD ALL THE QUESTION.

    CAN SOMEONE HELP US PLEASE? WE DON’T KNOW WHO TO ASK AND HOW TO PUT A REQUEST TO SOMEONE PLEASE.

    WE WILL WAIT FOR YOU!

    MANY THANKS

    SULTAN CARDIFF

  3. Feifei Yang says:

    Dear Sir or Madam,

    I was rejected to take the test by brining a document from HM Revenue & Customs. I would like to suggest the test centre accepts this document, because it is an official letter from the UK government. I don’t see any reasons why this is not enough to prove the post code.

    The staff in the test centre made me feel the test itself is only about making money from the applicants rather than testing the knowledge of living in the UK.

    I have paid to try the test another time; however, it has given me a horrible experience and impression on the true meaning behind this test.

  4. Waripah Daryono Thomson says:

    I wish to make a compliant to CALAT LITUK test centre Manager Wendy Lavery. I have done the test 2 times on the dates 6/6/13 the 17/6/13 and on each occasion I showed a water bill with my name on which was accepted. The bill showed the name Mrs W Thomson but on the 3rd test I was refused to sit the test because the test centre manager said the utility bill did not have the middle name or initial D. I find this totally unacceptable as I have had to pay 50 pounds to be refused on something so trivial. I have since had to ask for a special request to say my middle name is missing from my utility bills so I can resit the test next week.

    Mrs W D Thomson.

  5. Elizabeth Chigandiwa says:

    I forgot my proof of address and while the computers were down at the test centre the people there would not let me run to the bank and get a bank statement printed off even though I had enough time to do it and then they wouldn’t let me take a test later on that day or give me a refund. I am entitled to a refund because I didn’t take the test and the denial for me to take that test was invalid as I could have shown proof of address had I been allowed to do so.

  6. Elchin says:

    I have tried complaining to the Test Operations Manager on the address above but have not heard anything back, as if my complaint has never existed 🙁 Don’t know where to go now. Will try good old Google to see if there is more people like me.

  7. Elchin says:

    After not hearing from Learndirect for 2 months I found a number that I rang them on and logged my complaint. Their Customer Center number is 0800 101 901 (if anyone is interested).

  8. Viktor Stoyanov says:

    HI

    My name is Viktor . I got one problem with life in the uk test. I pass the test last Saturday and they give me certificate with wrong country of Birth and wrong town of Birht on it . So now i dont know what to do ?! To send the document to the Home Office like that or? Because when i go back to the test stuff they told me that they cannot do anything for me .They set book new test . It will cost me another 50 pounds of the reason the lady supervision didnt check my details properly! Please can you help me to sort the problem out. The test Instance ID:12345
    Thank You

  9. Hamid Zarei says:

    Dear Sir/madam,

    I attended the test centre in Essex Road on 16th October at 9.45am. I produced my ID and proof of address as requested, but both of these were rejected. They said that my proof of address needed to be a utility bill. The proof of address that I gave them was a breakdown statement of my electricity from EDF.

    I had to pay £50 to retake the test on the 23rd October at 12.45pm at Stratford Broadway Centre. They accepted the electricity statement as ID. I explained what had happened the previous week and they agreed that I was unfairly treated.

    It was very frustrating as I was nervous to take the test in the first place. I think that its unfair that I have had to pay twice and would like a refund of my £50.

    Kind regards,

    Hamid Zarei

  10. Wellington Muzondo says:

    I am writing to complain about the way we were treated by the staff at life in UK test centre At learndirect Oxford
    Suites 38 – 40
    The Westgate Centre
    on 14/12/2013.
    Me my wife nad daughter arrived at their door at 0940 at the same time as the lady was locking the door. as much as we tried to get her attention through the glass door she pretended not to see us.
    We understand very well that we should have arrived at 10 minutes earlier, but we were delayed by road works (conditons beyound our control). We do not leave in Oxford we were coming all the way from Banbury.
    I am sure you are aware of the cost involved, surely she could have openned the door for us or at least take the time to talk to us not to completely ignore us.She even reported us to the security telling a lie that we were creating a scene. The guards were even suprised when they arrived to see us doing nothing, all we wanted was to talk to someone.
    The gaurds told us they can help us with proof of exactly what time we arrive using their cctv. Besides this woman really defies what we are being taught in the test, to be torelant with others, it was not our intention to come late but we went through conditons we could not control,thats why want to claim our money back so we can write our test.

  11. Jamal Shelleh says:

    Hi, I want to complain about life in the uk test. It is unfair, my wife tried to take the test 3 times no without passing it. 1st time she got 11 right, 2nd time 15 right and 3rd time 12 right. Why the passing grade is 75%? My wife comes out from the test centre in tears and very upset she tries very hard to study and practice test questions online and in the test practice test and she studies the required book too. This test upsets many people, I think, every time someone fails they have to pay another £50 and its very difficult test where many people from the public dont know these information.
    thank you
    Jamal Shelleh

  12. Grace says:

    We weren’t given wrong information when we called helpline. It turned out that my bf was sent home as his ID couldn’t be accepted. And we were told no refund would be given. So unfair as we did call beforehand and confirmed everything was ok! Have sent off the complaint and hopefully they will reply a fair answer!

  13. Sobia zeb khan says:

    I was rejected and dismissed as being unable to speak english before the actual test started.
    If i am unable to speak english i will surely fail. Why was i not given the oportunity to prove i could pass the test.
    I look forward to your response with a full refund

  14. batool hasan r aljaf says:

    I had test on 10/07/14 in manchester center but they didnt let me to take the test because of diffrenet names on my id card infact i i have taking test before with same id but in diffrenet center so i would like to have refound my money thank for help.

  15. luk says:

    Yes it’s hard, but it’s one of the requirements if you want to settle in the UK!
    Try the free course at http://www.lifeuk.info

  16. luk says:

    Did you try to make an official complaint ? read this for more info
    https://life-in-the-uk-test.org/how-to-make-complaints-about-the-life-in-the-uk-test/

  17. luk says:

    complain to the officials https://life-in-the-uk-test.org/how-to-make-complaints-about-the-life-in-the-uk-test/ and also do the test again.Hopefully you will get your money back, but they still might not be able to change your details , so you will have to do the test again!

  18. luk says:

    Thanks Elchin! this is very useful indeed! I will do a comprehensive writeup on how to contact Learn direct

  19. luk says:

    did you get a reply or a result ?

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